Contact Family Marketplace
Have questions about our AI-powered marketplace? Need help with your listings? Our South African support team is ready to assist you.
Phone Support
Speak directly with our support team
+27 (0) 11 123 4567
Mon-Fri: 8:00 AM - 6:00 PM SAST
Email Support
Send us your questions anytime
support@familymarketplace.co.za
Response within 24 hours
Live Chat
Instant help during business hours
Available on website
Mon-Fri: 8:00 AM - 6:00 PM SAST
Visit Us
Our office location
Johannesburg, South Africa
By appointment only
Send Us a Message
How We Can Help
General Support
Account issues, platform questions, general help
Trust & Safety
Report suspicious activity, verification issues
AI & Technical
AI listing issues, technical problems, bugs
Business Hours
Report Safety Issues
For urgent safety concerns, fraudulent activity, or security issues:
safety@familymarketplace.co.za
Available 24/7 for critical safety issues
Before You Contact Us
Check our FAQ section for quick answers to common questions about AI features, account management, and marketplace policies.
Visit FAQ Section →Visit Our Office
Located in the heart of Johannesburg, South Africa
Address
Family Marketplace
Johannesburg, Gauteng
South Africa
Phone
+27 (0) 11 123 4567
Mon-Fri: 8AM-6PM SAST
support@familymarketplace.co.za
Response within 24 hours
🇿🇦 Proudly South African • Built for families, powered by AI